App Support
Welcome to the Cove Attractions App Support page.
Our free mobile app helps visitors discover the fascinating history of Shrewsbury Prison, Shepton Mallet Prison and Peterhead Prison through immersive audio guides.
Need Help With the App?
If you’re experiencing difficulties downloading, installing or using the Cove Attractions app, we’re here to help.
Before contacting us, please check that:
- Your device has sufficient storage space.
- You have an internet connection when downloading the app.
- Your device is running a supported operating system.
- Your phone’s volume is turned up and your headphones are connected correctly.
Contact App Support
If you’re still experiencing difficulties, please email our support team:
When contacting us, please include which prison you’re visiting, whether you’re using an Apple or Android device, and a brief description of the problem.
We’ll do our best to help you get back to exploring.
Cove Attractions – Discover the Stories Behind the Walls.